Securus Technologies is a company that offers various solutions in the areas of criminal and civil justice. These are often used for monitoring, corrections, investigation and public safety. The company was recently awarded the Stevie Award in recognition of all the work they have done in terms of customer service training. This is the most prestigious award that a company can win regarding customer service. The Stevie Awards recognize the excellence of people working in the areas of sales, business development, contact center and customer service. Securus has long been thought to be one of the world’s leaders in terms of providing outstanding service to all of their clients. Winning the Stevie Award has only solidified that common belief.
The award ceremony was a very classy affair that was held in Las Vegas at Caesars Palace. Almost 700 top executives from different countries around the globe were in attendance. There were many companies in the running to win the coveted Stevie Award. Companies of varying sizes were all eligible to be nominated. There were over 2,000 nominations that were all carefully considered. This is 10 percent more nominations than there were last year. There were 77 people who served as judges for the competition. Their average scores decided who the finalists would eventually be.
A total of 60 categories were taken into consideration by the judges in the areas of achievement in call centers and customer service. Some examples of the awards that were handed out were given to the best consulting practice, the best customer service innovation and the best contact center. There were also awards given to the best business development achievement and the best senior sales executive. The awards have become a great way of recognizing the important role that customer service plays in the business world.